Solutions
ITSM & Workflows Automation
For Help Desks, Service Desks, Managed Service Providers and other Technology service providers...
Now you can have a complete ITSM for your IT needs, while investing up to 30% less than Servicenow, BMC, Cherwell, SysAid and many others.
In few weeks, have IT management up and running fully organized, and more efficient. All this with flexible licensing.
IT Service Management & IT Workflows Automation
Present your service Portfolio according to the permissions of each employee, for internal and external teams. Manage your tickets of incident and requests with automated SLA control, as well as managing the queues of service for all your teams using the Kanban methodology.
Start with the size of your needs and expand it to the market needs. With the multi-contract functionality of 4Biz, your company can manage the service to multiple clients in a simple and transparent way, with the monitoring of indicators that guarantee more efficiency and reduction of operational cost.
ITSM
IT Service Management aims to provide quality IT services and in line with business needs, seeking better returns on investment and keeping the value chain working better everyday
ITOM
IT operations management refers to the administration of all technology components and application requirements in an organization. ITOM includes IT infrastructure provisioning, capacity management, cost control activities, performance and security management and availability management for all IT infrastructure and assets.
ITAM (Asset Management)
IT asset management is a structure that proactively and strategically manages the acquisition, use, maintenance and discontinuation of IT assets. It brings together financial management, inventory, contracts and risk responsibilities to manage the total life cycle of these assets, including tactical and strategic decision making.
Service Desk
All the tools necessary to put your Service Desk ahead of your company’s needs. Make the routine of your employees easier, find the root cause of problems in a structured way, build the knowledge base from the day-to-day of your agents and, of course, make the performance analysis of your Service Desk with dashboards in real time, even using custom-designed KPI.
NOC
With the exponential growth in the use of internet in companies and the constant traffic of information, it is essential to manage all actions involving the network of organizations. Make your NOC even smarter with our artificial intelligence and Machine learning solutions that can automate processes and solve problems that would take hours, in just a few minutes.
Chatbot
How about a resource that can serve your customers 24 hours a day, 7 days a week? With Helper, 4Biz’s chatbot, you can streamline your service by making it into knowledge, opening tickets or even infrastructure orchestrations available to all users who need them 24/7. Just “train” the bot, giving the correct structure and message flow to create your virtual employees regardless of the department or sector in which it will work.