Solutions

24/7 Services With Artificial Intelligence

Offer 24x7 service via Chatbot and make life easier for your customers or employees by opening tickets, including via WhatsApp, Facebook, and others.

With the support of Artificial Intelligence, use the company's knowledge base so that simple problems can be solved by the users themselves, at any time, also integrated into social networks.

24/7 Services With Artificial Intelligence

Offer quick automated responses

Helper is the modern solution for virtual assistants based on Artificial Intelligence. It is a tool that has been changing the way companies relate to their clients and providers. The Helper simulates a human, and through the concept of omnichannel, can chat via the platform 4Biz, WhatsApp, Twitter, or Facebook Messenger.

Increase your productivity exponentially, as we can have multiple virtual assistants working 24/7. They support in answering questions, in previous validation, in the execution of automated activities and in the pro activity of employees. Chatbots created with Helper have the advantage of being easily used in any sector. You just need to “train” the bot, giving the correct structure and message flow to create your virtual employees regardless of the department/sector it will work with.

External integration (API)

Through Builder/ESI (Enterprise Service Integration) it allows to integrate with legacy systems and software, and guarantee investments already made consistently and quickly, facilitating your company’s digital transformation.

Knowledge base

Use Helper to make your entire knowledge base available to your users. Therefore, you reduce the number of tickets to your Service Desk and streamline the service.

Omnichannel

It allows your users to connect via the 4Biz Platform as well as WhatsApp, Twitter, or Facebook Messenger.

Solutions